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TruGreen privacy policy

Privacy Policy

The TruGreen Companies is committed to protecting the privacy of our users' personal information. To better protect your privacy, we have instituted the security and privacy practices outlined in this policy. We provide this notice explaining our information practices and the choices you can make about the way your information is used. Our privacy policy contains the following information:

TruGreen privacy policy

This Privacy Notice applies to GreenLawn, GreenSpace Services, Services des Espaces Verts and Nutri-Lawn in Edmonton ("The GreenLawn Companies”, which are a part of TruGreen.) The GreenLawn Companies are committed to protecting the privacy of our customers and website users, and this Privacy Notice describes how we collect, use and disclose your personal and non-personal information, and the policies and practices we have put in place to protect that information.

Information The GreenLawn Companies collect and how it is used

The GreenLawn Companies collect certain information to enable you to take full advantage of our offerings when you register at our site, order products or services, participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit The GreenLawn Companies' websites without providing us with any information about yourself. The GreenLawn Companies collects both personally identifiable and non-personally identifiable information from users of its websites.

Personally Identifiable Information

When you register with The GreenLawn Companies, you are required to provide certain contact information (such as your name, e-mail address, and physical address).

We may require additional information for specific promotions or contests run on our site.

We use the customer contact information we collect to connect you with a service provider, and to send you, if you so choose, information about our company, newsletters, promotional materials, and information from the service provider network.

We may also use the information we collect, in combination with outside records, to notify you about important changes to the website, new GreenLawn Companies services and products, and special offers and information we think you'll find valuable. We may send you information with the support of a third-party that we think is relevant to your interests.

We use information gathered at the time of purchase to process your order, to enable the provider to fulfill your order, and to notify you of your order status. A customer care representative or service provider may contact you in order to fulfill a service you purchased or to provide information you requested.

Non-personally Identifiable Information

We may collect certain non-personally identifiable information about you when you visit our site, such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, the referring site from which you came (e.g., a partner site), and the domain name of your internet service provider (e.g., Rogers, Bell).

We use the non-personally identifiable information that we collect in the aggregate to analyze usage and to improve the design and content of our site.

Disclosure of information to outside parties

The GreenLawn companies will never share your personal information with third parties without your consent or as otherwise described below.

When you request products or services from the GreenLawn companies, we work with a high-quality provider in the provider network in your area to deliver those products or services. As such, to process your requests for products or services, we will need to share some of the personally identifiable information you provided (e.g., contact information and information about particular service needs) with service providers in the provider network.

If you choose to receive promotions, newsletters, and/or other types of correspondence from us, the correspondence that you receive will originate from The GreenLawn Companies or the provider network, and your personally identifiable information will continue to be solely maintained by The GreenLawn Companies.

If you registered with The GreenLawn Companies through a third-party website or if you registered with a third-party website through The GreenLawn Companies, we may need to report certain information to that website, as is necessary.

To help you identify when you are on The GreenLawn Companies website, we place our logo in the upper left corner to indicate that you are within our website.

The GreenLawn Companies may be obligated to disclose personally identifiable information to law enforcement agencies, even though such agencies may not comply with the terms of our privacy policy. The GreenLawn Companies will disclose information to such agencies in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena, or a law enforcement agency's request. Because your personal information may be transferred to and stored in the U.S., it could be accessed by U.S. law enforcement agencies in accordance with obligations described above.

Finally, The GreenLawn Companies may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, partners, service providers, or to the press. Aggregate statistics contain only non-personally identifiable information.

Information partners collect

Our site contains links to other websites whose information practices may be different than ours. You should consult the other sites' privacy policies, as we have no control over information that you may submit or that the third parties collect on those sites.

We may offer promotions or content that is sponsored by, or co-branded with, identified third parties. By virtue of these relationships, these third parties may obtain personally identifiable information that you submit. The GreenLawn Companies has no control over the third party's use of this information.

Our use of cookies

The GreenLawn Companies website uses cookies, a technology that stores small pieces of information on your hard drive, to personalize content and keep track of your purchases during your visit. Each time your browser visits a website, the site sends all cookies relevant to that website; cookies are used to maintain a session between you and the web server.

Commitment to the security of your information

When you place orders or access your account information, we use a secure server. The secure server software, SSL (Secure Sockets Layer), encrypts all information you input before it is sent to us. Furthermore, digital certificates protect all of the customer transactional data we collect against unauthorized access. The GreenLawn Companies digital certificates are issued by VeriSign, one of the most established issuers of digital certificates. Additionally, we use firewall security and limit data access to protect your personally identifiable information.

Changes to our privacy policy

Material changes to our Privacy Notice will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Electronic Promotional Offers

If you do not want to receive emails from us or from any third party regarding special promotions or offers, you may (i) click the unsubscribe link here or in the footer of any email; (ii) email us customercare@trugreenmail.com with “Unsubscribe Promotional Offers” in the subject line; (iii) call customer care at 1800TRUGREEN (1-800-878-4733); or (iv) mail us at the address set forth below.

Contact and access to your personal information

You have a right to access and make corrections to personal information that we have about you. If you have questions about your personal information, or have any questions about our personal information handling practices, please contact our Privacy Administrator.

  • General Counsel
  • Administrator, Privacy Policy
  • GreenLawn Ltd.
  • 2385 Matheson Blvd. E
  • Mississauga, ON L4W 5B3
  • Info@trugreenmail.ca